Privacy Policy

This privacy policy explains how Norse (“we”, “us”, “our”) collects, uses, and protects any personal information you provide when you use this website or contact us. We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Norse is a restaurant and wine bar located at 26 Market Place, Durham, DH1 3NJ. You can contact us at hello@norsewines.co.uk.

Information we collect

We may collect the following information when you contact us or make a reservation:

  • Name
  • Email address
  • Phone number
  • Reservation details (date, time, party size, dietary requirements)

We do not collect payment information directly. If you purchase anything through a third-party booking platform, their own privacy policy will apply.

How we use your information

We use the information we collect solely for the purposes of:

  • Processing and confirming your reservation
  • Responding to enquiries you send to us
  • Communicating important information about your visit

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

Legal basis for processing

We process your personal data on the basis of legitimate interests (managing reservations and customer communications) and, where applicable, contractual necessity (fulfilling a booking you have made with us).

How long we keep your data

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected. Reservation records are typically held for up to 12 months. You may request deletion of your data at any time.

Cookies

This website uses only essential cookies necessary for the site to function. We do not use tracking, advertising, or analytics cookies. No cookie consent banner is required.

Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request erasure of your data (“right to be forgotten”)
  • Object to or restrict how we process your data
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at hello@norsewines.co.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page. This policy was last updated in May 2026.